Terms of Service
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Effective upon posting
By accessing or using HomeRouteAZ, you agree to the following terms governing our routing platform, the way requests are shared, and the limits of our role in any work performed by independent providers.
HomeRouteAZ operates as a routing and connection platform. We help homeowners submit a service request and help independent local service providers receive and respond to that request.
HomeRouteAZ is not the company performing the repair, inspection, estimate, installation, or other field work. Unless we expressly say otherwise in writing, we do not employ, direct, supervise, or control the independent providers who use the platform.
By using HomeRouteAZ, you agree to provide current, accurate, and lawful information, including contact information and a truthful description of the issue at your property.
You agree not to use the platform for emergencies, unlawful activity, spam, harassment, impersonation, scraping, or attempts to disrupt the service.
When you submit a request, you authorize HomeRouteAZ to use the information you provide to route your request, communicate with you about that request, and share the request with a matched local provider.
Our handling of personal information is also described in our Privacy & Information Use page. If these Terms and the privacy page address the same subject, both apply and should be read together.
Any provider matched through HomeRouteAZ is an independent business and is solely responsible for its services, scheduling, pricing, representations, permits, insurance, warranties, and compliance with applicable law.
HomeRouteAZ does not guarantee that any provider will accept a request, appear at a scheduled time, meet your expectations, or perform work to any particular standard.
Information presented through the platform is provided for general convenience and coordination only. It is not legal advice, technical advice, safety advice, or a guarantee of outcomes.
You are responsible for evaluating whether a provider, quote, recommendation, or proposed solution is appropriate for your needs.
Unless HomeRouteAZ expressly states that it is collecting payment for a specific service, any payment obligation for labor, parts, travel, inspection, or follow-up work is strictly between you and the provider you choose to work with.
Any dispute about workmanship, scheduling, damage, pricing, cancellation, refunds, or warranties related to third-party services must be resolved with the provider responsible for that work.
The HomeRouteAZ platform, branding, text, graphics, software, and related content are protected by applicable intellectual property laws and may not be copied, resold, reverse engineered, or used to create a competing directory or lead-routing product without written permission.
We may suspend, restrict, or terminate access when we reasonably believe a user has violated these Terms or is misusing the platform.
To the fullest extent permitted by law, the platform is provided on an "as is" and "as available" basis. HomeRouteAZ disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.
We do not warrant that the platform will always be available, error-free, secure, or suitable for every household, project, timeline, or provider relationship.
To the fullest extent permitted by law, HomeRouteAZ and its owners, principals, officers, directors, employees, contractors, agents, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of data, profits, goodwill, business opportunity, or property-related losses arising out of or related to your use of the platform or any third-party services.
If liability is nevertheless imposed on HomeRouteAZ, our total aggregate liability for claims arising out of the platform will not exceed the greater of one hundred U.S. dollars ($100) or the amount you paid directly to HomeRouteAZ for the specific service giving rise to the claim during the twelve months before the event at issue.
You agree to defend, indemnify, and hold harmless HomeRouteAZ and its owners, principals, officers, directors, employees, contractors, agents, and affiliates from claims, demands, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising from your misuse of the platform, your submitted content, your violation of these Terms, or your dispute with a third-party provider.
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. Unless applicable law requires otherwise, disputes relating to these Terms or the platform must be brought in a court of competent jurisdiction located in Arizona.
HomeRouteAZ may update these Terms from time to time by posting an updated version on the site. Your continued use of the platform after an update becomes effective means you accept the revised Terms.
Questions about these Terms can be sent to support@homerouteaz.com.